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Your home has been damaged by a disaster, fire, water, or other event.

9 expert-curated steps · Organized by urgency · Free preview below

What most people ask first

What does my insurance actually cover?

How do I file a claim and what happens next?

How do I find trustworthy contractors?

While You Have Time to Prepare

Understand what your homeowners or renters insurance covers

Most people have no idea what their policy includes or excludes until they need it. Review it now — not after disaster strikes.

Why this matters: Standard homeowners insurance has significant exclusions that catch people off guard. Knowing your coverage lets you fill gaps before you need it.

Create a home inventory before disaster strikes

Walk through every room and document what you own. Photos, video, receipts, and serial numbers. Store it in NowWhat vault.

Why this matters: After a disaster, you'll need to prove what you owned and its value. Without documentation, you'll get a fraction of what you're owed.

Know your deductible and when to file a claim

Filing small claims can raise your rates more than the payout is worth. Understand the math before you file.

Why this matters: Not every incident should be an insurance claim. Understanding the financial tradeoffs prevents rate increases that cost more long-term.

Do Now

Document everything before cleanup

Before you touch anything, take extensive photos and video of all damage. This is your evidence for the insurance claim.

Why this matters: Insurance adjusters evaluate damage based on documentation. Once you clean up, the evidence is gone. Document first, then protect.

File your insurance claim and understand the process

Call your insurance company immediately. Understand what happens next: adjuster visit, estimate, payment timeline.

Why this matters: The claims process is adversarial — your insurance company wants to pay as little as possible. Understanding the process protects you.

4 more steps available

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Full checklist with all steps
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"Questions to Ask" for each step
"Things to Know" insider tips
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Meal coordination for helpers
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